To report a damaged product please contact us with your order number.

For all custom orders, you can change your order within 6 days from the original order date. Please contact our customer support team by email: info@maisonmyza.com or live chat for assistance. If you require an order change after the 6 days from original order, please reach out to our customer support team. Once the order is in production we cannot guarantee a change can be processed, however, we will try to accommodate a change request if possible. Please note additional charges may apply.

For all quickship orders, you can change your order within 1 day from the original order date.  Please note an order cannot be changed or cancelled once it has been shipped.

We collect sales tax where we are required by law, as such, the destination will determine the sales tax applied to your order at checkout.

We ship exclusively within Canada.

Myza strives on customer satisfaction and we are committed on working with our delivery partners to uphold our shipping standards. However, unexpected delivery interruptions can occur and our support team are here to help. Upon receiving your order, we ask that you visually inspect for any packaging issues and document any damages please contact our logistics team at info@maisonmyza.com and our one of our associates will be able to assist you.

You can view your latest order status here, or login to your account.

SPLIT SHIPPING

If your order includes products that are custom or pre-orders, we normally will ship your items when they are in stock. This will lower your shipping costs and allows all your items to be delivered together. If you would like to receive part of your order first, we would be happy to arrange a split shipment, where shipping charges would be applied for each shipment. Please contact our logistics team for more split shipping details.

LOW STOCK ITEMS

If your order quantity exceeds what is currently available in stock, your entire order will be placed as made-to-order with a lead time of 12-14 weeks. This is to ensure that all pieces are made from the same source of fabric and material. If you do not wish to wait and would like to receive the in-stock items first, please contact us at info@maisonmyza.com. Please note our split shipping policy will apply.

PRE-ORDERING

Popular items tend to sell out fast, but we always make sure that we have new stock arriving. To ensure you do not miss out, you are able to pre-order and reserve your order, so that when it arrives to our distribution center, it will be ready to ship out.

LEAD TIME

The general lead time from production to arrival at our warehouse is between 12-16 weeks. Pre-orders on products already in production or enroute to our warehouse can result in shorter lead time and orders may be ready to ship earlier than expected. You will receive email notifications for each stage of the order process so that you will get the most up-to-date status of your order. If you are not ready to receive your order, please contact our logistics team to arrange a hold on your order. If we have not been notified prior to your order leaving our warehouse for delivery, you will be responsible for the holding fees incurred by the carrier. Please refer to our hold policy for more details on hold charges.

DELAYS

Orders may experience unforeseen delays. We will make our best effort to ensure you are kept up to date so that when we know, you know. If your order has passed the expected lead time, please contact us at info@maisonmyza.com

Best practice for any piece of furniture takes a general precaution towards unusual environments. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent obvious damage. Use coasters and mats under glasses and hot dishes. Please be aware that heavily dyed fabric, like dark wash denim, can transfer to your furniture and cause discoloration.

Our marble tulip tables have two coats of waxy sealant which will provide basic protection; however, due to the porous nature of marble we advise you to be cautious with any spillages. A common assumption is that marble sealers "prevent" stains. This isn't exactly accurate as a sealer only slows the natural rate at which a stone absorbs a liquid. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible. To protect and maintain our marble tulip tables, we recommend purchasing a special marble cleaner and an additional sealant, both available at most hardware stores. We recommend re-sealing our marble tulip tables every 1 - 3 years. You can have it sealed either professionally or by yourself. Our Evelyn and Malin marble tables have an enhanced finishing process for increased durability and easier cleaning.

Regular Care 
Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains 
Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care. 

Glass Fiber Concrete

Regular care
For regular maintenance, clean with a mild detergent and water. Do not powerwash or sandblast. Do not use metal fiber brushes to clean or scrub the surfaces as they may leave stains or residue on the surface.

Stains
If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a mild cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains we recommend consulting with a furniture specialist for professional care.

Do not use traditional heavy acid cleaners, which are formulated and may be suitable for commercial concrete installations or pool servicing. These acids are too caustic for use on outdoor concrete furniture. Use pH wipes. These are wipes that are sold in hardware, and sometimes grocery stores. They come pre-moistened and are designed to be gentle on natural stone surfaces. One benefit of these wipes is that they are so gentle that you can use them to wipe down your countertops on an everyday basis without sustaining any damage. They may also be sold under the label “pH-neutral wipes” or just “stone countertop wipes.” You can also simply dust your countertops with a dry cloth.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia. If necessary, use non-abrasive leather cleaner but spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.